We ship from Australia with tracking on every order.
Shipping:
- Free standard shipping on Australian orders over $100. Under $100, a flat rate is calculated at checkout
- Standard delivery: 3–7 business days Australia-wide, including dispatch time
- Express: $14.99 flat rate, arriving in 1–4 business days
- Orders are dispatched 1–2 business days after being processed, with tracking emailed to you
- International: we ship worldwide via Australia Post or DHL Express. Rates are calculated at checkout for your country
Returns & exchanges:
- 30-day free returns within Australia on unworn, unused items in their original packaging, with proof of purchase
- Outside Australia the 30-day window still applies, but return postage is paid by the customer
- Exchanges: return the item you have, and once the return is accepted, place a new order for the size you want
- Refunds are processed to your original payment method within 10 business days of us receiving and inspecting your return
To start a return, email hello@avaly.au and we'll take it from there. Items sent back without requesting a return first can't be accepted.