FAQS
Shipping:
- How long will it take to receive my order?
- Within Australia, standard post will take between 4-8 business days and Express will take between 1-4 business days to arrive. For international orders, shipping rates and estimated delivery times vary depending on the destination. Please contact us at hello@avaly.au for more information.
Returns:
- What is your returns policy?
- We believe in a 30 day full refund as well as free return shipping of your wetsuit if you don't love it as much as we do! Please see the full terms & conditions at the bottom of our page.
International Shipping:
- Do you ship internationally?
- Yes, we ship to the US, Australia, NZ, and Canada. If you are not from one of these countries, please contact us at hello@avaly.au and we will be happy to assist you with your order.
Gift Vouchers:
- Do you sell gift vouchers?
- Absolutely! You can purchase a gift voucher under the "Gift Voucher" heading. If you were lucky enough to receive a gift voucher, you can add your gift voucher details to your order at the checkout page.
Sizing:
- Where can I find information about sizing?
- Please see our "SIZING" link for all your sizing details. We also recommend checking out our sizing chart to help you find the perfect fit.
Wholesale and Media/Marketing Enquiries:
- Wholesale enquiry?
- We love working with new partners and would love to hear from you! Please send us an email at hello@avaly.au to discuss wholesale opportunities.
- Media or marketing enquiry?
- If you have a media or marketing enquiry, please don't hesitate to contact us at hello@avaly.au We are always open to new opportunities and collaborations.