10% OFF YOUR FIRST ORDER WHEN YOU SUBSCRIBE
FREE SHIPPING OVER $100 · FREE 30-DAY RETURNS · AUSTRALIA-WIDE

Shipping policy

 

SHIPPING COSTS

  • Your order is dispatched 1–2 business days after being processed.
  • Australia: standard shipping is free on orders over A$100. Under A$100 a flat rate applies, calculated at checkout.
  • Standard Australian orders are sent with Couriers Please, Fastway or Australia Post and arrive within 3–7 business days of ordering. This includes dispatch time.
  • Express upgrades are available at checkout and arrive within 1–4 business days.
  • All international orders are sent with Australia Post or DHL Express. Charges are calculated at checkout based on the shipping option selected and the destination country.
  • AVALY is not liable for customs charges or duty taxes on international orders. Payment of these is necessary to release your order from customs on arrival, so import duties and taxes are the responsibility of the customer. We recommend checking your local customs website for estimated costs before ordering.
  • If a package is refused at delivery, the customer is responsible for the cost of returning it to our warehouse in Australia. These costs are deducted from the refund.

DISCOUNT CODES

  • Only one discount/credit code can be used per order.
  • If you have an existing code during a sale period, unfortunately only one can be honoured — so it is up to you to decide which one to use.
  • If you forget to use the code on your order we are unable to refund/credit the difference after the fact.
  • Discount codes cannot be honoured beyond their expiry date.

LOST OR STOLEN PACKAGES

AVALY cannot accept responsibility for items that are lost or damaged when being sent out or returned to us. AVALY are happy to assist with any questions, but please direct all enquiries to the company delivering your package. If this situation arises, the customer can only be reimbursed if AVALY are approved a credit by the delivery company for the lost/damaged item. We highly recommend customers keep a copy of their tracking number when returning items to AVALY. If we do not receive a return, or receive a return that has been damaged, we are not required to compensate the customer.

DELIVERY SERVICES

Our delivery services will either "safe drop" your package (authority to leave) or send it to the post office at the driver's discretion. This means if you are not home at the time of delivery, your order will be left in a safe place, ready and waiting for you. Delivery services will also take a photo of where your order was left. If you have specific instructions on where you need your post delivered, please contact the provider delivering your package along with your tracking number and give them this information. Any instruction left in the notes section of an AVALY order cannot be passed on to delivery providers, as we are a separate service.